Could this be the Best Buy of her life?
Raelyn Campbell purchases a laptop at a local Best Buy store in 2006. She was convinced by the salesman to purchase a 3 year extended warranty on her laptop. In result she ended up paying more than $1100 for her laptop. She was thinking that she got a fortunate deal as now she have warranty on her product. What she didn’t know was that this could be the fortune cookie she is about to eat.
| The power button of the laptop broke after a year. (These power buttons are ridiculous.) Well she decided to use her warranty and brought the laptop in for repair. Best Buy took the machine in for repair and promise to return it within two to six weeks. Well who knew that those week would never come. Yup, After 3 months of continued hassle made by Campbell, Best Buy admitted that they have misplaced the notebook. |
To make up for their mistakes, they tried to offer her $900 in gift card as a courtesy, but she countered it and demanded $2100. Best Buy ignored her terms and moved on, but Campbell was not ready to move on. She found out that her personal data in the laptop maybe in danger and she is in risk of identity theft. She went ahead and talked to her lawyers and filed a $54 Million Law Suit Case against Best Buy. HOLY Crap !!
Now you might be thinking had Best Buy gave her that $2100 she would’ve left them alone. Well Best Buy is now trying to negotiate the deal with $4100 if she drops the case. Now who in the world would drop the case of $54 Million for $4100. Are you crazy. These people deserve this. When the knife is pointed toward them, they are ready to make the deal, but before when the situation was reversed they didn’t care about customer service.
Well Could this be the Best Buy of her life ??
What do you think?
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Hey, I am Syed Balkhi, The guy who is behind Balkhis Inc. I entered the industry back in 2002 not knowing a single thing. I barely spoke English at that time. In the past six years, my language barrier has been eliminated. Aside from English, now I also speak html, and php. Along with the languages I have also managed to master a few arts. Art of web-designing started when I first entered. Messing around with photoshop, I learned how to create my first web design. Now I founded a web designing firm Uzzz Productions. After running numerous amount of websites in various niche, I have mastered the art of web-development. Now I am compiling a resource of what I already know, and what I am learning on this blog. This resource is to help me if I ever need a guide to look back to, and it is help my fellow webmasters.
Holy Crap indeed. It is about time the ball was in the consumers court. Fair play to Cambell I hope she gets every penny of teh €54m!!
Yeah, I think some of these places try to screw the customer when it comes to customer support. I have had a bad experience with Sony and they ended up sending me a couple hundred bucks to make up for it considering they took 2 months to replace a hard drive in my computer.
Hey BestBuy i wanna buy a laptop
54 million!! holy crap!
Any updates on this Syed?
I’ve actually never heard of this case. I know that Best Buy did have an instance like that with a friend of mine who bought a 52″ TV. They refunded the full amount for the TV making it free. Do you know the results of this case.
Thats a crazy story that i’ll remember for along time, sometimes these stores think the customers can’t do anything and when they do they’re on their knees begging for mercy, thats good best buy had it coming.